Privacy Policy

1. Introduction

BaySoftware ("we", "our", "us"), based in Port Elizabeth (Gqeberha), Eastern Cape, South Africa, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By using our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

• Full name and business name
• Email address and phone number
• Project requirements and business details you share with us
• Information submitted via our contact form
• Basic usage data collected automatically (browser type, pages visited)

3. How We Use Your Information

Your information is used solely to:

• Respond to your enquiries and consultation requests
• Deliver and manage the services you have contracted us for
• Send project updates, invoices, and relevant communications
• Improve our website and service offerings
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Access to your data is strictly limited to personnel who need it to deliver our services.

5. Third-Party Services

Our website may use third-party tools (such as Google Maps embed) that have their own privacy practices. We are not responsible for the privacy policies of external services. We encourage you to review their policies independently.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client project data is retained for a minimum of 3 years for contractual and legal purposes.

7. Your Rights Under POPIA

As a data subject, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (where legally permissible)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

8. Cookies

Our website may use essential cookies to maintain basic functionality. We do not use tracking or advertising cookies. You may disable cookies in your browser settings without affecting your ability to view our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the revised policy.