PAIA / POPIA

1. Company Details

2. Information Officer

3. Records Held

Bay Software holds the following categories of records:

4. How to Request Access to Records

Any person wishing to request access to records held by Bay Software must submit a written request to the Information Officer. Requests must include sufficient detail to identify the record sought.

5. Fees

Fees are prescribed by the PAIA regulations. Current prescribed fees apply:

6. Response Timeframe

Bay Software will respond to a PAIA request within 30 days of receipt. If an extension is required, you will be notified within the initial 30-day period. Requests may be refused on grounds permitted by PAIA, and you will be informed of the grounds for any refusal and your right to appeal.

1. Commitment

Bay Software (Pty) Ltd is committed to processing personal information responsibly and in accordance with POPIA. We only collect, store, and use personal information for lawful purposes, and we take appropriate measures to protect that information from unauthorised access, loss, or disclosure.

2. Lawful Basis for Processing

We process personal information on the following lawful grounds:

3. Your Rights as a Data Subject

Under POPIA, you have the right to:

4. Cross-Border Transfers

Where personal information is transferred to third-party processors or cloud services outside South Africa (such as cloud hosting providers), Bay Software ensures that adequate protections are in place and that the transfer is permitted under POPIA.

5. Security

Bay Software implements reasonable technical and organisational measures to safeguard personal information. In the event of a security breach that is likely to affect your rights, we will notify the Information Regulator and affected data subjects as required by POPIA.